Last Updated: September 2026

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1. INTRODUCTION

The Center for Urethra & Penile Surgery (“we,” “us,” or “our”), operated by Dr. Gautam Banga, is committed to protecting the privacy and confidentiality of all individuals who visit our website drgautambanga.com and urethraandpenilesurgery.com. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information.

By using our website, you consent to the practices described in this policy.

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2. INFORMATION WE COLLECT

a) Personal Information (provided by you):
– Full name
– Phone number
– Email address
– City/Country of residence
– Medical queries or health concerns submitted via contact form or WhatsApp

b) Automatically Collected Information:
– IP address
– Browser type and version
– Device type (mobile/desktop)
– Pages visited and time spent
– Referring website URL
– Cookies and similar tracking technologies

c) Information via Third-Party Services:
– Google Analytics data
– WhatsApp message interactions
– Social media interactions (Facebook, Instagram, YouTube)

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3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:
– To respond to your enquiries and appointment requests
– To provide medical consultation and follow-up communication
– To improve our website content and user experience
– To send appointment reminders via phone or WhatsApp
– To analyse website traffic and performance
– To comply with legal and regulatory requirements

We do NOT use your information for marketing purposes without your explicit consent.

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4. PROTECTION OF MEDICAL INFORMATION

As a medical practice, we understand the sensitive nature of health-related information. All medical enquiries, consultation details, and patient records are:
– Treated as strictly confidential
– Accessible only to Dr. Gautam Banga and authorised medical staff
– Stored securely with restricted access
– Never sold, rented, or shared with third parties for commercial purposes

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5. COOKIES AND TRACKING

Our website uses cookies to:
– Ensure proper website functionality
– Remember your language preferences (Google Translate widget)
– Analyse website traffic via Google Analytics
– Display embedded YouTube videos on the Educational Videos page

You can disable cookies through your browser settings. However, some website features may not function properly without cookies.

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6. THIRD-PARTY SERVICES

Our website uses the following third-party services:
– Google Analytics — for website traffic analysis
– Google Translate — for multi-language support
– YouTube — for embedded educational videos
– WhatsApp — for appointment booking and patient communication
– Facebook, Instagram, YouTube — social media links

These services have their own privacy policies. We encourage you to review them.

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7. DATA SHARING

We do NOT sell, trade, or rent your personal information to any third party.

We may share your information only in the following circumstances:
– With your explicit consent
– To comply with legal obligations or court orders
– To protect the rights and safety of our patients and staff
– With trusted service providers who assist in website operation (under strict confidentiality agreements)

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8. DATA RETENTION

– Contact form submissions: Retained for up to 2 years
– Medical consultation records: Retained as per Indian medical record-keeping regulations
– Website analytics data: Retained as per Google Analytics default settings
– You may request deletion of your personal data at any time by contacting us

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9. YOUR RIGHTS

You have the right to:
– Access your personal data held by us
– Request correction of inaccurate information
– Request deletion of your personal data
– Withdraw consent for data processing
– Opt out of any communications

To exercise any of these rights, contact us at info@urethraandpenilesurgery.com or call +91 9999062316.

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10. CHILDREN’S PRIVACY

We treat paediatric patient data (e.g., Hypospadias cases) with additional care. Parental or guardian consent is required for all minors. We do not knowingly collect personal information from children without parental consent.

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11. SECURITY MEASURES

We implement appropriate technical and organisational measures to protect your data, including:
– SSL encryption on our website (HTTPS)
– Secure hosting environment
– Restricted access to patient data
– Regular security monitoring

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12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

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13. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us:

Dr. Gautam Banga
The Center for Urethra & Penile Surgery
SCI International Hospital, M-4, Greater Kailash-1, New Delhi – 110048

Email: info@urethraandpenilesurgery.com
Phone: +91 9999062316, +91 9899241869
Alternate: +91 8076520744